Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. Returns must be initiated within 30 days of receiving your order. Items that are damaged, altered, or not in their original condition will not be accepted for return. We reserve the right to refuse any return that does not meet these criteria.
Return Process
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be sent back to the address provided in our response. Please ensure that you follow the instructions carefully to avoid any issues.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. Once we process your return, you can proceed with your new order.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products, clearance items, and any items marked as final sale. Please check the product description carefully before making a purchase. If you have questions about whether an item is returnable, please contact us before placing your order.
Contact Information
If you have any questions or concerns regarding our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiry as soon as possible. All communication regarding returns must be conducted through email only.