Shipping Locations
We offer worldwide shipping for all orders placed on craftyrefuge.com. This means that regardless of where you are located, you can receive our dry crafting accessories delivered directly to your address. We partner with trusted couriers to ensure that your order arrives safely and promptly. Please ensure that you provide accurate shipping information to avoid any delays.
Delivery Times
Delivery times may vary based on your location and the shipping method selected at checkout. Generally, orders are processed within a few business days, and delivery can take anywhere from a few days to several weeks depending on the destination. We recommend checking the estimated delivery time during the checkout process for a more accurate timeframe. Keep in mind that unforeseen circumstances such as weather conditions or courier delays may affect delivery times.
Order Tracking
Once your order has been shipped, you will receive an email notification containing tracking information. This allows you to monitor the status of your shipment as it makes its way to you. You must keep an eye on the tracking updates to stay informed about your orders progress. If you do not receive tracking information within a reasonable time after your order has shipped, please reach out to us for assistance.
Delivery Process
Your order will be delivered directly to the address you provided during checkout. In some cases, the courier may require a signature upon delivery to ensure that the package is handed over securely. You may be contacted by the courier to arrange a suitable delivery time if necessary. It is important that someone is available at the delivery address to receive the package. If you are not available, the courier may leave a notice with instructions on how to retrieve your package.
Communication
All communication regarding shipping inquiries must be conducted via email. We do not provide support through other channels. If you have questions or concerns about your order, shipping status, or delivery, please contact us at [email protected]. We aim to respond to all inquiries as quickly as possible, typically within one to two business days. Please provide your order number and relevant details in your email to help us assist you more efficiently.
Shipping Costs
Shipping costs are calculated based on the destination and the weight of your order. You will see the shipping charges during the checkout process before you finalize your order. We strive to keep our shipping rates competitive while ensuring that your order is handled with care. If you have any questions about shipping costs, please reach out to us for clarification.
Issues with Delivery
If you experience any issues with your delivery, such as a missing package or damage to the items received, you must contact us immediately. We will work with you to resolve the issue as quickly as possible. It is essential to report any problems within a reasonable timeframe to ensure that we can assist you effectively. We appreciate your understanding and cooperation in these matters.